Question 1

What are your response times?

Accepted Answer

For quotes, reply within one business hour. For standard interventions: appointment within 24-48 hours. For emergencies (wasp nests, critical infestations): same-day, 24/7.

Question 2

How much does extermination cost?

Accepted Answer

Cost varies based on pest, infestation extent and property size. A standard residential intervention costs $200-600. Quotes are free and no-obligation.

Question 3

Are treatments safe for my family?

Accepted Answer

Yes. We use exclusively Health Canada approved products applied in targeted professional quantities. Most interior treatments require no evacuation.

Question 4

And for my pets?

Accepted Answer

Safe too. Rodent baits are in locked stations (child- and pet-proof). Insecticides used have low residual toxicity. We always specify the safe re-entry time for treated zones.

Question 5

Do you offer follow-up after treatment?

Accepted Answer

Yes, on request. A follow-up at 30, 60, or 90 days can be scheduled depending on the pest (30 days for ants, 60 days for mice/rats, 90 days for bed bugs). Follow-up is not included in the price of the initial intervention; the terms and any fees are confirmed when booking.

Question 6

Which cities do you serve?

Accepted Answer

All of Montreal's South Shore — Longueuil, Brossard, Boucherville, Saint-Hubert, Saint-Lambert, Saint-Bruno, Chambly, Saint-Jean-sur-Richelieu, Greenfield Park, La Prairie, Candiac — plus Montreal and Laval. On-site service only.

Question 7

How many visits are needed?

Accepted Answer

Depends on the pest. Ants: 1 visit + 30-day follow-up. Cockroaches: 2-3 visits to break the cycle. Bed bugs: 2-3 chemical or 1 thermal + follow-up. Mice: 1-2 visits + exclusion report + follow-up. Full plan confirmed before work starts.

Question 8

Is the service discreet?

Accepted Answer

Yes. On request, we offer an unmarked vehicle and our technicians wear neutral attire. Ideal for apartments, condos or cases where discretion matters.

Question 9

Do you accept card payments?

Accepted Answer

Yes — cash, credit card (Visa, Mastercard) and Interac transfer accepted. Payment at time of intervention or invoiced for commercial clients.

Question 10

Do you offer commercial service?

Accepted Answer

Yes. Restaurants, daycares, food businesses, apartment buildings, offices — we offer monthly preventive maintenance contracts with detailed reports compliant with MAPAQ standards.

Question 11

Can you respond at night or on weekends?

Accepted Answer

Yes. KZ Extermination offers 24/7 service. For businesses, we coordinate after-hours interventions to minimize operational impact.

Question 12

What should I do while waiting for the technician?

Accepted Answer

For wasps: stay away, close windows. For rodents: don't touch droppings, don't set random traps (risk of trap shyness). For bed bugs: don't move belongings between rooms. Otherwise: observe and note activity zones — it helps diagnosis.

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